Tiendas Roma wants you to be pleased with your new purchase. However, if you need to return the item, we are here to help.
We offer a 15-day (business days) return policy from the date of delivery, to be eligible your item has to be unused, unwashed and in the same condition as you received it.
Your package needs to have the receipt or proof of purchase and tag of the item.
Returns are also acceptable in any of our 10 stores
Gift card, underwear, promotional items, swimwear, accessories nor sales are not refundable.
As per Puerto Rico Health Dept. statues, for hygiene reasons, earrings or sets with earrings cannot be returned
Once we receive your item, we will notify you that we have received your purchase
If your return is approved, we will initiate a credit or exchange of our store.
If you have any questions on how to return your item to us, contact us (firstname.lastname@example.org)